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Stephen Deery


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Personal profile

Research interests

HRM and call centres; employee turnover; new forms of work-organisation; individualisation in employment relations.

Research interests (short)

Employee turnover; call centres and interactive service work; new forms of work-organisation.

Biographical details

Stephen Deery is Professor of Human Resource Management.  His principal research activities lie in the areas of call centres, organisational performance, employee turnover and absenteeism. He is also involved in the study of the psychological contract and employee stress as well as harassment and bullying.
He is a member of the Global Call Centre Research Programme which is comparing call centres in North America, Europe and Asia and has conducted comparative call centre studies across Australia, the UK and the USA.
Professor Deery is Editor-in-Chief of Human Relations and is on the International Advisory Board of the British Journal of Industrial Relations and the Journal of Industrial Relations.  

Expertise related to UN Sustainable Development Goals

In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):

  • SDG 3 - Good Health and Well-being
  • SDG 8 - Decent Work and Economic Growth
  • SDG 13 - Climate Action
  • SDG 16 - Peace, Justice and Strong Institutions


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