Search results

• 2006

  Ownership Status Matters: Call Centers, Employment Systems, and Turnover. ILR Impact Brief, Brief #5

  Batt, R., Doellgast, V. & Kwon, H., 3 Mar 2006, Cornell University: Unknown Publisher.

  Research output: Book/Report › Report
• 2005

  US Call Center Industry Report 2004 - National Benchmarking Report: Strategy, HR Practices & Performance

  Batt, R., Doellgast, V. & Kwon, H., 2005, Unknown Publisher.

  Research output: Book/Report › Report