Academic discourses of the customer: ‘Sovereign beings’, ‘management accomplices’ or ‘people like us’?

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationCustomer service: empowerment and entrapment
EditorsAndrew Sturdy, Irena Grugulis, Hugh Willmott
Place of PublicationBasingstoke
PublisherPalgrave Macmillan
Publication statusPublished - 2001

Publication series

NameCritical perspectives on work and organisations

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