@inbook{1b15d3916bbf4ee2a81cf4cdc9380f17,
title = "Academic discourses of the customer: {\textquoteleft}Sovereign beings{\textquoteright}, {\textquoteleft}management accomplices{\textquoteright} or {\textquoteleft}people like us{\textquoteright}?",
author = "Patrice Rosenthal and Riccardo Peccei and S Hill",
year = "2001",
language = "English",
series = "Critical perspectives on work and organisations",
publisher = "Palgrave Macmillan",
editor = "Andrew Sturdy and Irena Grugulis and Hugh Willmott",
booktitle = "Customer service: empowerment and entrapment",
}