Co-designing health services for people living with HIV who have multimorbidity: a feasibility study

TY - JOUR

T1 - Co-designing health services for people living with HIV who have multimorbidity

T2 - a feasibility study

AU - Nixon, Eileen

AU - Cooper, Vanessa

AU - Donetto, Sara

AU - Youssef, Elaney

AU - Robert, Glenn

N1 - Publisher Copyright: © 2023 MA Healthcare Ltd.

PY - 2023/6/8

Y1 - 2023/6/8

N2 - This study explored the feasibility of using an experience-based co-design service improvement methodology to develop a new approach to managing multimorbidity in people living with HIV. Patients with HIV and multimorbidity and staff were recruited from five hospital departments and general practice. Staff and patient experiences were gathered through semi-structured interviews, filmed patient interviews, non-participant observation and patient diaries. A composite film developed from interviews illustrated the touchpoints in the patient journey, and priorities for service improvement were identified by staff and patients in focus groups. Twenty-two people living with HIV and 14 staff took part. Four patients completed a diary and 10 a filmed interview. Analysis identified eight touchpoints, and group work pinpointed three improvement priorities: medical records and information sharing; appointment management; and care co-ordination and streamlining. This study demonstrates that experience-based co-design is feasible in the context of HIV and can inform healthcare improvement for people with multimorbidity.

AB - This study explored the feasibility of using an experience-based co-design service improvement methodology to develop a new approach to managing multimorbidity in people living with HIV. Patients with HIV and multimorbidity and staff were recruited from five hospital departments and general practice. Staff and patient experiences were gathered through semi-structured interviews, filmed patient interviews, non-participant observation and patient diaries. A composite film developed from interviews illustrated the touchpoints in the patient journey, and priorities for service improvement were identified by staff and patients in focus groups. Twenty-two people living with HIV and 14 staff took part. Four patients completed a diary and 10 a filmed interview. Analysis identified eight touchpoints, and group work pinpointed three improvement priorities: medical records and information sharing; appointment management; and care co-ordination and streamlining. This study demonstrates that experience-based co-design is feasible in the context of HIV and can inform healthcare improvement for people with multimorbidity.

KW - Experience-based co-design

KW - Healthcare improvement

KW - HIV

KW - Multimorbidity

UR - http://www.scopus.com/inward/record.url?scp=85163298503&partnerID=8YFLogxK

U2 - 10.12968/bjon.2023.32.11.S15

DO - 10.12968/bjon.2023.32.11.S15

M3 - Article

C2 - 37289710

AN - SCOPUS:85163298503

SN - 0966-0461

VL - 32

SP - S15-S21

JO - British Journal of Nursing

JF - British Journal of Nursing

IS - 11

ER -