Co-designing Healthcare Services with Patients

Glenn Robert; Sara Donetto; Oli Williams

Co-designing Healthcare Services with Patients

Glenn Robert, Sara Donetto, Oli Williams

Adult Nursing

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

32 Citations (Scopus)

1192 Downloads (Pure)

Abstract

Through an exploration of (a) the origins and evolution of co-design and (b) the recent application of related practices in the context of improving the quality of healthcare services we argue for closer attention to be paid to such activities within broader co-production processes. We draw a distinction between additive and transformative forms of co-production and highlight how co-design itself can be a transformative process. We suggest that contemporary studies of Experience-based Co-design in the healthcare sector may offer insights for the nature and impact of co-production in other sectors. These could particularly inform appropriate and robust forms of both summative and formative evaluation as well as highlighting potential benefits and risks from ‘scaling up’ co-design as an intervention to enhance the delivery of public services.

Original language	English
Title of host publication	The Palgrave Handbook of Co-Production of Public Services and Outcomes
Editors	Elke Loeffler, Tony Bovaird
Publisher	Palgrave Macmillan
Chapter	16
Number of pages	21
ISBN (Electronic)	978-3-030-53705-0
ISBN (Print)	978-3-030-53704-3
Publication status	Published - 3 Dec 2020

Keywords

Co-production
Co-design

Access to Document

Chap 16 - Robert Donetto Williams - Codesign of healthcare_version - finalAccepted author manuscript, 203 KB
Robert, Donetto, Williams 2020Final published version, 380 KB

https://link.springer.com/chapter/10.1007/978-3-030-53705-0_16

Cite this

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AB - Through an exploration of (a) the origins and evolution of co-design and (b) the recent application of related practices in the context of improving the quality of healthcare services we argue for closer attention to be paid to such activities within broader co-production processes. We draw a distinction between additive and transformative forms of co-production and highlight how co-design itself can be a transformative process. We suggest that contemporary studies of Experience-based Co-design in the healthcare sector may offer insights for the nature and impact of co-production in other sectors. These could particularly inform appropriate and robust forms of both summative and formative evaluation as well as highlighting potential benefits and risks from ‘scaling up’ co-design as an intervention to enhance the delivery of public services.

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Co-designing Healthcare Services with Patients

Abstract

Keywords

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