Conversational Interface

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Abstract

Chatbots and personal assistants from Amazon, Apple and Google are a move towards conversational interfaces and a very particular form of organisational media based on new developments in Artificial Intelligence technology. This chapter looks at the rise of this technology, the challenges of teaching computers to process language, and the reasons why despite it all companies are invested to establish this technology -- which lies in the influential role language has for our societies and the hidden link between language and intelligence.
Original languageEnglish
Title of host publicationThe Oxford Handbook of Media, Technology, and Organization Studies
EditorsTimon Beyes, Robin Holt, Claus Pias
PublisherOxford Univerity Press; Oxford
Chapter14
Number of pages11
ISBN (Print)978-0198809913
Publication statusPublished - 24 Dec 2019

Publication series

NameOxford Handbooks

Keywords

  • chatbot
  • conversational interface
  • personal assistant
  • artificial intelligence
  • natural language processing

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