Creating a safe haven during the crisis: How organizations can achieve deep compliance with COVID-19 safety measures in the hospitality industry

TY - JOUR

T1 - Creating a safe haven during the crisis

T2 - How organizations can achieve deep compliance with COVID-19 safety measures in the hospitality industry

AU - Hu, Xiaowen

AU - Yan, Hongmin

AU - Casey, Tristan

AU - Wu, Chia Huei

N1 - Publisher Copyright: © 2020

PY - 2021/1

Y1 - 2021/1

N2 - The COVID-19 health crisis has engendered a set of additional health and safety regulations and procedures (e.g. social distancing) to the hospitality industry. The purpose of this paper is to explore in-depth how organizations can facilitate employees’ deep compliance with these procedures. Employing an instrumental case-study approach, we collected multi-level interview data and archival data in a small-medium sized restaurant in China. The findings reveal that employees’ deep compliance with safety procedures includes a four-stage psychological process, and this process is underpinned by both management safety practices and organizational crisis strategies. As the hospitality industry starts to exit lockdown and ramp up operations, this study offers theoretical and practical insights on how organizations in hospitality can protect the health and safety of their employees and the broader community.

AB - The COVID-19 health crisis has engendered a set of additional health and safety regulations and procedures (e.g. social distancing) to the hospitality industry. The purpose of this paper is to explore in-depth how organizations can facilitate employees’ deep compliance with these procedures. Employing an instrumental case-study approach, we collected multi-level interview data and archival data in a small-medium sized restaurant in China. The findings reveal that employees’ deep compliance with safety procedures includes a four-stage psychological process, and this process is underpinned by both management safety practices and organizational crisis strategies. As the hospitality industry starts to exit lockdown and ramp up operations, this study offers theoretical and practical insights on how organizations in hospitality can protect the health and safety of their employees and the broader community.

KW - COVID-19

KW - Crisis strategy

KW - Deep compliance

KW - Management commitment to safety

UR - http://www.scopus.com/inward/record.url?scp=85092612078&partnerID=8YFLogxK

U2 - 10.1016/j.ijhm.2020.102662

DO - 10.1016/j.ijhm.2020.102662

M3 - Article

AN - SCOPUS:85092612078

SN - 0278-4319

VL - 92

JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

M1 - 102662

ER -