Discriminating conduct: Deploying systems to support awareness in organizations

TY - JOUR

T1 - Discriminating conduct

T2 - Deploying systems to support awareness in organizations

AU - Luff, P

AU - Heath, C

AU - Svensson, M S

PY - 2008/5

Y1 - 2008/5

N2 - Alongside the emergence of the use of fieldwork studies for design there has been a discussion on how best these studies can inform system development. Concerns have been expressed as to whether their most appropriate contribution is a list of requirements or design recommendations. This article explores a recurrent issue that has emerged from fieldwork studies in Computer-Supported Cooperative Work, awareness, and with respect to a particular system development project discusses some of the implications for the development and deployment of one particular kind of technology-image recognition systems-in particular, organizational settings. In the setting in question-surveillance centers or operations rooms-staff utilize a range of practices to maintain awareness. Rather than extending field studies so that they can better assist design, it may be considered how workplace studies can contribute to a respecification of key concepts, like awareness, that are critical to an understanding of how technologies are used and deployed in everyday environments

AB - Alongside the emergence of the use of fieldwork studies for design there has been a discussion on how best these studies can inform system development. Concerns have been expressed as to whether their most appropriate contribution is a list of requirements or design recommendations. This article explores a recurrent issue that has emerged from fieldwork studies in Computer-Supported Cooperative Work, awareness, and with respect to a particular system development project discusses some of the implications for the development and deployment of one particular kind of technology-image recognition systems-in particular, organizational settings. In the setting in question-surveillance centers or operations rooms-staff utilize a range of practices to maintain awareness. Rather than extending field studies so that they can better assist design, it may be considered how workplace studies can contribute to a respecification of key concepts, like awareness, that are critical to an understanding of how technologies are used and deployed in everyday environments

U2 - 10.1080/10447310801920490

DO - 10.1080/10447310801920490

M3 - Article

VL - 24

SP - 410

EP - 436

JO - INTERNATIONAL JOURNAL OF HUMAN COMPUTER INTERACTION

JF - INTERNATIONAL JOURNAL OF HUMAN COMPUTER INTERACTION

IS - 4

ER -