Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies

Rosemary Batt, Hiroatsu Nohara, Hyunji Kwon

Research output: Contribution to journalArticlepeer-review

12 Citations (Scopus)

Abstract

Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark.
Original languageEnglish
Pages (from-to)400 - 435
Number of pages36
JournalBritish Journal of Industrial Relations
Volume48
Issue number2
DOIs
Publication statusPublished - Jun 2010

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