Experience based Co-design and Healthcare Improvement: Realizing Participatory design in the Public Sector

TY - JOUR

T1 - Experience based Co-design and Healthcare Improvement

T2 - Realizing Participatory design in the Public Sector

AU - Donetto, Sara

AU - Pierri, Paola

AU - Tsianakas, Vicki

AU - Robert, Glenn

PY - 2015/6

Y1 - 2015/6

N2 - Over the last decade, growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and patients together to improve the quality of care. The co-design process that is integral to EBCD is powerful but also challenging, as it requires both staff and patients to renegotiate their roles and expectations as part of a reconfiguration of the relationships of power between citizens and public services. In this paper, we reflect upon the implementation and adaptation of EBCD in a variety of projects and on the challenges of co-design work within healthcare settings. Our discussion aims to contribute to the growing field of service design and to encourage further research into how co-design processes shape – and are shaped by – the power relations that characterize contemporary public services.

AB - Over the last decade, growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and patients together to improve the quality of care. The co-design process that is integral to EBCD is powerful but also challenging, as it requires both staff and patients to renegotiate their roles and expectations as part of a reconfiguration of the relationships of power between citizens and public services. In this paper, we reflect upon the implementation and adaptation of EBCD in a variety of projects and on the challenges of co-design work within healthcare settings. Our discussion aims to contribute to the growing field of service design and to encourage further research into how co-design processes shape – and are shaped by – the power relations that characterize contemporary public services.

U2 - 10.2752/175630615X14212498964312

DO - 10.2752/175630615X14212498964312

M3 - Article

SN - 1460-6925

VL - 18

SP - 227

EP - 248

JO - The Design Journal

JF - The Design Journal

IS - 2

ER -