Exploring job satisfaction of IT workers in Taiwan, Japan, and China: The role of employee demographics, Job Demographics, and Uncertainty Avoidance

TY - CHAP

T1 - Exploring job satisfaction of IT workers in Taiwan, Japan, and China

T2 - 24th Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018

AU - Yeo, Benjamin

AU - Serenko, Alexander

AU - Palvia, Prashant

AU - Sato, Osam

AU - Sasaki, Hiroshi

AU - Yu, Jie

AU - Guo, Yue

PY - 2018

Y1 - 2018

N2 - The purpose of this study is to explore the drivers of job satisfaction among IT workers in the East Asian context, particularly in Taiwan, Japan, and China. Using data collected from IT workers, decision tree analysis was employed to identify the predictors of job satisfaction. Results indicate that the level of education has no effect on job satisfaction. In Taiwan and Japan, higher uncertainty avoidance results in higher job satisfaction, and more experienced IT workers appear to be less satisfied. As Taiwanese and Japanese IT workers get older, they are likely to hold senior positions, spend more time on the job, and become increasingly dissatisfied with their jobs. The effect of uncertainty avoidance is less clear in China. The job role and industry matter only in China. Thus, management efforts to enhance job satisfaction among IT workers in China may be tailored towards specific industries and job roles.

AB - The purpose of this study is to explore the drivers of job satisfaction among IT workers in the East Asian context, particularly in Taiwan, Japan, and China. Using data collected from IT workers, decision tree analysis was employed to identify the predictors of job satisfaction. Results indicate that the level of education has no effect on job satisfaction. In Taiwan and Japan, higher uncertainty avoidance results in higher job satisfaction, and more experienced IT workers appear to be less satisfied. As Taiwanese and Japanese IT workers get older, they are likely to hold senior positions, spend more time on the job, and become increasingly dissatisfied with their jobs. The effect of uncertainty avoidance is less clear in China. The job role and industry matter only in China. Thus, management efforts to enhance job satisfaction among IT workers in China may be tailored towards specific industries and job roles.

KW - Global IT

KW - Job satisfaction

KW - T workers

KW - Uncertainty avoidance

UR - http://www.scopus.com/inward/record.url?scp=85069370888&partnerID=8YFLogxK

M3 - Conference paper

AN - SCOPUS:85069370888

SN - 9780996683166

BT - Americas Conference on Information Systems 2018

PB - Association for Information Systems

Y2 - 16 August 2018 through 18 August 2018

ER -