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Following the Francis report: investigating patient experience of mental health in-patient care

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Following the Francis report : investigating patient experience of mental health in-patient care. / Csipke, Emese; Williams, Paul; Rose, Diana Susan; Koeser, Leonardo Alberto; McCrone, Paul Richard; Wykes, Til HM; Jamieson-Craig, Thomas Kern.

In: British Journal of Psychiatry, Vol. 208, No. 3, 07.2016.

Research output: Contribution to journalArticle

Harvard

Csipke, E, Williams, P, Rose, DS, Koeser, LA, McCrone, PR, Wykes, THM & Jamieson-Craig, TK 2016, 'Following the Francis report: investigating patient experience of mental health in-patient care', British Journal of Psychiatry, vol. 208, no. 3. https://doi.org/10.1192/bjp.bp.115.171124

APA

Csipke, E., Williams, P., Rose, D. S., Koeser, L. A., McCrone, P. R., Wykes, T. HM., & Jamieson-Craig, T. K. (2016). Following the Francis report: investigating patient experience of mental health in-patient care. British Journal of Psychiatry, 208(3). https://doi.org/10.1192/bjp.bp.115.171124

Vancouver

Csipke E, Williams P, Rose DS, Koeser LA, McCrone PR, Wykes THM et al. Following the Francis report: investigating patient experience of mental health in-patient care. British Journal of Psychiatry. 2016 Jul;208(3). https://doi.org/10.1192/bjp.bp.115.171124

Author

Csipke, Emese ; Williams, Paul ; Rose, Diana Susan ; Koeser, Leonardo Alberto ; McCrone, Paul Richard ; Wykes, Til HM ; Jamieson-Craig, Thomas Kern. / Following the Francis report : investigating patient experience of mental health in-patient care. In: British Journal of Psychiatry. 2016 ; Vol. 208, No. 3.

Bibtex Download

@article{d036dd008e4b457ba1d35f23b3a19f0f,
title = "Following the Francis report: investigating patient experience of mental health in-patient care",
abstract = "BackgroundThe Francis report highlights perceptions of care that are affected by different factors including ward structures.AimsTo assess patient and staff perceptions of psychiatric in-patient wards over time.MethodPatient and staff perceptions of in-patient psychiatric wards were assessed over 18 months. We also investigated whether the type of ward or service structure affected these perceptions. We included triage and routine care. The goal was to include at least 50{\%} of eligible patients and staff.ResultsThe most dramatic change was a significant deterioration in all experiences over the courseof the study. Systems of care or specific wards did not affect patient experience but staff were more dissatisfied in the triage system.ConclusionsThis is the first report of deterioration in perceptions of the therapeutic in-patient environment that has been captured in a rigorous way. It may reflect contemporaneous experiences across the National Health Service of budget reductions and increased throughput. The ward systems we investigated did not improve patient experience and triage may have been detrimental to staff",
author = "Emese Csipke and Paul Williams and Rose, {Diana Susan} and Koeser, {Leonardo Alberto} and McCrone, {Paul Richard} and Wykes, {Til HM} and Jamieson-Craig, {Thomas Kern}",
year = "2016",
month = "7",
doi = "10.1192/bjp.bp.115.171124",
language = "English",
volume = "208",
journal = "British Journal of Psychiatry",
issn = "0007-1250",
publisher = "Cambridge University Press",
number = "3",

}

RIS (suitable for import to EndNote) Download

TY - JOUR

T1 - Following the Francis report

T2 - investigating patient experience of mental health in-patient care

AU - Csipke, Emese

AU - Williams, Paul

AU - Rose, Diana Susan

AU - Koeser, Leonardo Alberto

AU - McCrone, Paul Richard

AU - Wykes, Til HM

AU - Jamieson-Craig, Thomas Kern

PY - 2016/7

Y1 - 2016/7

N2 - BackgroundThe Francis report highlights perceptions of care that are affected by different factors including ward structures.AimsTo assess patient and staff perceptions of psychiatric in-patient wards over time.MethodPatient and staff perceptions of in-patient psychiatric wards were assessed over 18 months. We also investigated whether the type of ward or service structure affected these perceptions. We included triage and routine care. The goal was to include at least 50% of eligible patients and staff.ResultsThe most dramatic change was a significant deterioration in all experiences over the courseof the study. Systems of care or specific wards did not affect patient experience but staff were more dissatisfied in the triage system.ConclusionsThis is the first report of deterioration in perceptions of the therapeutic in-patient environment that has been captured in a rigorous way. It may reflect contemporaneous experiences across the National Health Service of budget reductions and increased throughput. The ward systems we investigated did not improve patient experience and triage may have been detrimental to staff

AB - BackgroundThe Francis report highlights perceptions of care that are affected by different factors including ward structures.AimsTo assess patient and staff perceptions of psychiatric in-patient wards over time.MethodPatient and staff perceptions of in-patient psychiatric wards were assessed over 18 months. We also investigated whether the type of ward or service structure affected these perceptions. We included triage and routine care. The goal was to include at least 50% of eligible patients and staff.ResultsThe most dramatic change was a significant deterioration in all experiences over the courseof the study. Systems of care or specific wards did not affect patient experience but staff were more dissatisfied in the triage system.ConclusionsThis is the first report of deterioration in perceptions of the therapeutic in-patient environment that has been captured in a rigorous way. It may reflect contemporaneous experiences across the National Health Service of budget reductions and increased throughput. The ward systems we investigated did not improve patient experience and triage may have been detrimental to staff

UR - http://www.scopus.com/inward/record.url?scp=84978422593&partnerID=8YFLogxK

U2 - 10.1192/bjp.bp.115.171124

DO - 10.1192/bjp.bp.115.171124

M3 - Article

VL - 208

JO - British Journal of Psychiatry

JF - British Journal of Psychiatry

SN - 0007-1250

IS - 3

ER -

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