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Fostering mutual gains: Explaining the influence of high-performance work systems and leadership on psychological health and service performance

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Fostering mutual gains : Explaining the influence of high-performance work systems and leadership on psychological health and service performance. / Jo, Hyunyoung; Aryee, Samuel; Hsiung, Hsin Hua; Guest, David.

In: HUMAN RESOURCE MANAGEMENT JOURNAL, 01.01.2019.

Research output: Contribution to journalArticle

Harvard

Jo, H, Aryee, S, Hsiung, HH & Guest, D 2019, 'Fostering mutual gains: Explaining the influence of high-performance work systems and leadership on psychological health and service performance', HUMAN RESOURCE MANAGEMENT JOURNAL. https://doi.org/10.1111/1748-8583.12256

APA

Jo, H., Aryee, S., Hsiung, H. H., & Guest, D. (2019). Fostering mutual gains: Explaining the influence of high-performance work systems and leadership on psychological health and service performance. HUMAN RESOURCE MANAGEMENT JOURNAL. https://doi.org/10.1111/1748-8583.12256

Vancouver

Jo H, Aryee S, Hsiung HH, Guest D. Fostering mutual gains: Explaining the influence of high-performance work systems and leadership on psychological health and service performance. HUMAN RESOURCE MANAGEMENT JOURNAL. 2019 Jan 1. https://doi.org/10.1111/1748-8583.12256

Author

Jo, Hyunyoung ; Aryee, Samuel ; Hsiung, Hsin Hua ; Guest, David. / Fostering mutual gains : Explaining the influence of high-performance work systems and leadership on psychological health and service performance. In: HUMAN RESOURCE MANAGEMENT JOURNAL. 2019.

Bibtex Download

@article{874343a8c4bd43e98ac26d044f160a5b,
title = "Fostering mutual gains: Explaining the influence of high-performance work systems and leadership on psychological health and service performance",
abstract = "Despite the growing importance of sustainable management of human resources, human resource management and leadership research on mutuality in the employment relationship has proceeded in a parallel fashion. Drawing on self-determination theory, this study proposes an integrative model of human growth by addressing two interrelated questions: (a) how and why experienced service-oriented high-performance work systems (HPWS) and unit service leadership relate to psychological health and service performance and (b) whether thriving at work and psychological health serially mediate the relationships between the two contextual antecedents and service performance. Our findings revealed that experienced service-oriented HPWS and unit service leadership related to service performance but indirectly through thriving at work. However, experienced service-oriented HPWS but not unit service leadership related to psychological health through thriving at work. Furthermore, thriving at work and psychological health serially mediated the relationship between experienced service-oriented HPWS (but not unit service leadership) and service performance.",
keywords = "high-performance work systems, leadership, psychological health, service performance, thriving at work",
author = "Hyunyoung Jo and Samuel Aryee and Hsiung, {Hsin Hua} and David Guest",
year = "2019",
month = "1",
day = "1",
doi = "10.1111/1748-8583.12256",
language = "English",
journal = "HUMAN RESOURCE MANAGEMENT JOURNAL",
issn = "0954-5395",
publisher = "WILEY-BLACKWELL",

}

RIS (suitable for import to EndNote) Download

TY - JOUR

T1 - Fostering mutual gains

T2 - Explaining the influence of high-performance work systems and leadership on psychological health and service performance

AU - Jo, Hyunyoung

AU - Aryee, Samuel

AU - Hsiung, Hsin Hua

AU - Guest, David

PY - 2019/1/1

Y1 - 2019/1/1

N2 - Despite the growing importance of sustainable management of human resources, human resource management and leadership research on mutuality in the employment relationship has proceeded in a parallel fashion. Drawing on self-determination theory, this study proposes an integrative model of human growth by addressing two interrelated questions: (a) how and why experienced service-oriented high-performance work systems (HPWS) and unit service leadership relate to psychological health and service performance and (b) whether thriving at work and psychological health serially mediate the relationships between the two contextual antecedents and service performance. Our findings revealed that experienced service-oriented HPWS and unit service leadership related to service performance but indirectly through thriving at work. However, experienced service-oriented HPWS but not unit service leadership related to psychological health through thriving at work. Furthermore, thriving at work and psychological health serially mediated the relationship between experienced service-oriented HPWS (but not unit service leadership) and service performance.

AB - Despite the growing importance of sustainable management of human resources, human resource management and leadership research on mutuality in the employment relationship has proceeded in a parallel fashion. Drawing on self-determination theory, this study proposes an integrative model of human growth by addressing two interrelated questions: (a) how and why experienced service-oriented high-performance work systems (HPWS) and unit service leadership relate to psychological health and service performance and (b) whether thriving at work and psychological health serially mediate the relationships between the two contextual antecedents and service performance. Our findings revealed that experienced service-oriented HPWS and unit service leadership related to service performance but indirectly through thriving at work. However, experienced service-oriented HPWS but not unit service leadership related to psychological health through thriving at work. Furthermore, thriving at work and psychological health serially mediated the relationship between experienced service-oriented HPWS (but not unit service leadership) and service performance.

KW - high-performance work systems

KW - leadership

KW - psychological health

KW - service performance

KW - thriving at work

UR - http://www.scopus.com/inward/record.url?scp=85073788598&partnerID=8YFLogxK

U2 - 10.1111/1748-8583.12256

DO - 10.1111/1748-8583.12256

M3 - Article

AN - SCOPUS:85073788598

JO - HUMAN RESOURCE MANAGEMENT JOURNAL

JF - HUMAN RESOURCE MANAGEMENT JOURNAL

SN - 0954-5395

ER -

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