How a regulated utility innovates without breaking things

TY - GEN

T1 - How a regulated utility innovates without breaking things

AU - Gonzalez-Uribe, Juanita

AU - Klingler-Vidra, Robyn

PY - 2024/4/12

Y1 - 2024/4/12

N2 - Safety and stability are essential for public utilities. But they face pressure to innovate to keep up with technological innovation, environmental threats and consumer demands. Can they move fast without breaking things? Juanita Gonzalez-Uribe and Robyn Klingler-Vidra studied open innovation programmes undertaken by United Utilities, which serves England’s north-west. They found that UU’s approach unlocks employee talent, attracts start-ups as partners and ignites a culture of innovation across the organisation.

AB - Safety and stability are essential for public utilities. But they face pressure to innovate to keep up with technological innovation, environmental threats and consumer demands. Can they move fast without breaking things? Juanita Gonzalez-Uribe and Robyn Klingler-Vidra studied open innovation programmes undertaken by United Utilities, which serves England’s north-west. They found that UU’s approach unlocks employee talent, attracts start-ups as partners and ignites a culture of innovation across the organisation.

KW - open innovation

KW - public utility

KW - INNOVATION

KW - ACCELERATOR

M3 - Article

JO - LSE Business Review

JF - LSE Business Review

ER -