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Improving service user self-management: Development and implementation of a strategy for the Richmond Response and Rehabilitation Team

Research output: Contribution to journalArticle

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Improving service user self-management : Development and implementation of a strategy for the Richmond Response and Rehabilitation Team. / Sanders, Julie ; Fitzpatrick, Joanne.

In: BMJ Open Quality, Vol. 6, No. e000126, 11.2017.

Research output: Contribution to journalArticle

Harvard

Sanders, J & Fitzpatrick, J 2017, 'Improving service user self-management: Development and implementation of a strategy for the Richmond Response and Rehabilitation Team', BMJ Open Quality, vol. 6, no. e000126. https://doi.org/10.1136/bmjoq-2017-000126

APA

Sanders, J., & Fitzpatrick, J. (2017). Improving service user self-management: Development and implementation of a strategy for the Richmond Response and Rehabilitation Team. BMJ Open Quality, 6(e000126). https://doi.org/10.1136/bmjoq-2017-000126

Vancouver

Sanders J, Fitzpatrick J. Improving service user self-management: Development and implementation of a strategy for the Richmond Response and Rehabilitation Team. BMJ Open Quality. 2017 Nov;6(e000126). https://doi.org/10.1136/bmjoq-2017-000126

Author

Sanders, Julie ; Fitzpatrick, Joanne. / Improving service user self-management : Development and implementation of a strategy for the Richmond Response and Rehabilitation Team. In: BMJ Open Quality. 2017 ; Vol. 6, No. e000126.

Bibtex Download

@article{2e966225c6614753ac3fb3c23ae6993f,
title = "Improving service user self-management: Development and implementation of a strategy for the Richmond Response and Rehabilitation Team",
abstract = "Community rapid response and rehabilitation teams are used to prevent avoidable hospital admissions for adults living with multiple long term conditions and to support early hospital discharge by providing short-term intensive multidisciplinary support. Supporting self-management is an important service intervention if desired outcomes are to be achieved. A Care Quality Commission inspection of the Richmond Rapid Response and Rehabilitation Team in 2014 identified that self-management plans were not routinely developed with service users and reported this as requiring improvement. This quality improvement project aimed to develop and implement a self-management strategy for service users, and for 90% of service users to have a personalised self-management plan within three months. The quality improvement intervention used the Plan-Do-Study-Act model comprising: 1) the development of a self-management plan, 2) staff education to support service users to self-manage using motivational interviewing techniques, 3) piloting the self-management plan with service users, 4) implementation of the self-management plan, and 5) monthly audit and feedback.Evaluation involved an audit of the number and quality of self-management plans developed with service users, and a survey of staff knowledge and confidence to support service users to self-manage. Following implementation of the intervention, the number of self-management plans developed in collaboration with service users increased from 0 to 187 over a four week period. Monthly audit data confirmed that this improvement has been sustained. Results indicated that staff knowledge and confidence improved after an education intervention. Quality improvement methods facilitated development and operationalisation of a self-management strategy by a community rapid response and rehabilitation team. The next phase of the project is to evaluate the impact of the self-management strategy on key service outcomes including self-efficacy, unplanned and emergency hospital admissions and early discharges. ",
keywords = "older people, self-management, quality improvement, rapid response and rehabilitation",
author = "Julie Sanders and Joanne Fitzpatrick",
year = "2017",
month = nov,
doi = "10.1136/bmjoq-2017-000126",
language = "English",
volume = "6",
journal = "BMJ Open Quality",
number = "e000126",

}

RIS (suitable for import to EndNote) Download

TY - JOUR

T1 - Improving service user self-management

T2 - Development and implementation of a strategy for the Richmond Response and Rehabilitation Team

AU - Sanders, Julie

AU - Fitzpatrick, Joanne

PY - 2017/11

Y1 - 2017/11

N2 - Community rapid response and rehabilitation teams are used to prevent avoidable hospital admissions for adults living with multiple long term conditions and to support early hospital discharge by providing short-term intensive multidisciplinary support. Supporting self-management is an important service intervention if desired outcomes are to be achieved. A Care Quality Commission inspection of the Richmond Rapid Response and Rehabilitation Team in 2014 identified that self-management plans were not routinely developed with service users and reported this as requiring improvement. This quality improvement project aimed to develop and implement a self-management strategy for service users, and for 90% of service users to have a personalised self-management plan within three months. The quality improvement intervention used the Plan-Do-Study-Act model comprising: 1) the development of a self-management plan, 2) staff education to support service users to self-manage using motivational interviewing techniques, 3) piloting the self-management plan with service users, 4) implementation of the self-management plan, and 5) monthly audit and feedback.Evaluation involved an audit of the number and quality of self-management plans developed with service users, and a survey of staff knowledge and confidence to support service users to self-manage. Following implementation of the intervention, the number of self-management plans developed in collaboration with service users increased from 0 to 187 over a four week period. Monthly audit data confirmed that this improvement has been sustained. Results indicated that staff knowledge and confidence improved after an education intervention. Quality improvement methods facilitated development and operationalisation of a self-management strategy by a community rapid response and rehabilitation team. The next phase of the project is to evaluate the impact of the self-management strategy on key service outcomes including self-efficacy, unplanned and emergency hospital admissions and early discharges.

AB - Community rapid response and rehabilitation teams are used to prevent avoidable hospital admissions for adults living with multiple long term conditions and to support early hospital discharge by providing short-term intensive multidisciplinary support. Supporting self-management is an important service intervention if desired outcomes are to be achieved. A Care Quality Commission inspection of the Richmond Rapid Response and Rehabilitation Team in 2014 identified that self-management plans were not routinely developed with service users and reported this as requiring improvement. This quality improvement project aimed to develop and implement a self-management strategy for service users, and for 90% of service users to have a personalised self-management plan within three months. The quality improvement intervention used the Plan-Do-Study-Act model comprising: 1) the development of a self-management plan, 2) staff education to support service users to self-manage using motivational interviewing techniques, 3) piloting the self-management plan with service users, 4) implementation of the self-management plan, and 5) monthly audit and feedback.Evaluation involved an audit of the number and quality of self-management plans developed with service users, and a survey of staff knowledge and confidence to support service users to self-manage. Following implementation of the intervention, the number of self-management plans developed in collaboration with service users increased from 0 to 187 over a four week period. Monthly audit data confirmed that this improvement has been sustained. Results indicated that staff knowledge and confidence improved after an education intervention. Quality improvement methods facilitated development and operationalisation of a self-management strategy by a community rapid response and rehabilitation team. The next phase of the project is to evaluate the impact of the self-management strategy on key service outcomes including self-efficacy, unplanned and emergency hospital admissions and early discharges.

KW - older people, self-management, quality improvement, rapid response and rehabilitation

U2 - 10.1136/bmjoq-2017-000126

DO - 10.1136/bmjoq-2017-000126

M3 - Article

VL - 6

JO - BMJ Open Quality

JF - BMJ Open Quality

IS - e000126

ER -

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