TY - CHAP
T1 - In the wild pilot usability assessment of a connected health system for stroke self management
AU - Balatsoukas, Panagiotis
AU - Sassoon, Isabel
AU - Chapman, Martin
AU - Kokciyan, Nadin
AU - Drake, Archie
AU - Modgil, Sanjay
AU - Ashworth, Mark
AU - Curcin, Vasa
AU - Sklar, Elizabeth
AU - Parsons, Simon
N1 - Publisher Copyright:
© 2020 IEEE.
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2020/11
Y1 - 2020/11
N2 - This paper reports on the findings of a pilot study for the formative "in the wild"assessment of the usability of CONSULT, a research-led connected health system for stroke self-management and prevention. CONSULT integrates data from commercial wellness sensors, electronic health records and clinical guidelines and enables users to monitor their vital signs to support self-monitoring and provision of tailored advice. The CONSULT system includes a dashboard and a chatbot. To assess the usability of our system, six volunteers were recruited to interact with CONSULT over a period of seven days. System logs confirmed that participants interacted with the CONSULT system throughout. CONSULT's ability to integrate data from different sensors was an aspect of this systems that all participants liked and kept them motivated to track their vital signs. The study also revealed several usability issues that designers of this type of systems should consider. Some of the most prevalent issues were: information overload, data misinterpretation, need for more anthropomorphic conversational capabilities for the chatbot; lack of visibility of the data transmission status. This paper concludes with reflections on the importance of these findings when assessing the usability of connected health systems, like CONSULT.
AB - This paper reports on the findings of a pilot study for the formative "in the wild"assessment of the usability of CONSULT, a research-led connected health system for stroke self-management and prevention. CONSULT integrates data from commercial wellness sensors, electronic health records and clinical guidelines and enables users to monitor their vital signs to support self-monitoring and provision of tailored advice. The CONSULT system includes a dashboard and a chatbot. To assess the usability of our system, six volunteers were recruited to interact with CONSULT over a period of seven days. System logs confirmed that participants interacted with the CONSULT system throughout. CONSULT's ability to integrate data from different sensors was an aspect of this systems that all participants liked and kept them motivated to track their vital signs. The study also revealed several usability issues that designers of this type of systems should consider. Some of the most prevalent issues were: information overload, data misinterpretation, need for more anthropomorphic conversational capabilities for the chatbot; lack of visibility of the data transmission status. This paper concludes with reflections on the importance of these findings when assessing the usability of connected health systems, like CONSULT.
KW - connected health
KW - human factors
KW - usability
UR - http://www.scopus.com/inward/record.url?scp=85103147462&partnerID=8YFLogxK
U2 - 10.1109/ICHI48887.2020.9374338
DO - 10.1109/ICHI48887.2020.9374338
M3 - Conference paper
AN - SCOPUS:85103147462
T3 - 2020 IEEE International Conference on Healthcare Informatics, ICHI 2020
BT - 2020 IEEE International Conference on Healthcare Informatics, ICHI 2020
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 8th IEEE International Conference on Healthcare Informatics, ICHI 2020
Y2 - 30 November 2020 through 3 December 2020
ER -
