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Increasing Access to Care Act 2014 Assessments and Personal Budgets Among People with Multiple Needs Linked to Homelessness and Exclusion: A Theoretically Informed Case Study.

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)2-12
Number of pages10
JournalHousing, Care and Support
Issue number(1)
Publication statusPublished - 2 Feb 2018


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King's Authors


This paper presents a case study describing the progress that is being made in one city in England to increase access to Care Act 2014 assessments and personal budgets among people with experiences of homelessness and multiple exclusion. We focus on the ‘systems change’ activity that was undertaken by one voluntary sector partnership project to address issues of referral and access to adult social care. This included the development of a ‘Multiple Needs Toolkit’ designed to support voluntary sector workers to communicate more effectively with adult social care around the application of the new Care Act 2014 eligibility thresholds. We discuss the role of ‘persistent advocacy’ in increasing access to assessments and also the limitations of this as regard the potential for poorer joint working. Throughout, we draw on the ‘ambiguity-conflict’ model of policy implementation to assess if the learning from this single case study might be applied elsewhere.

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