@article{9cf97e9c7a554a11b5132ba0b48dfcf7,
title = "Institutional support for new work roles: The case of care coordinators in the United States and England",
abstract = "Drawing on comparative employment relations literature, this article explores how employment relations (ER) institutions support the {\textquoteleft}care coordinator{\textquoteright}, a new role tasked with aiding the exchange of information between health and social services in the United States and the UK. Findings show that in both countries, multi-employer collective bargaining facilitated this role by providing good working conditions and a stable work environment; additionally, the new role performed better in England due to the broader scope of bargaining and supportive management practices. The article advances a comparative institutional perspective on the creation of new tasks focused on sub-national (sectoral and regional) ER.",
author = "Nick Krachler",
note = "Funding Information: This research received research ethics approval from the Cornell University IRB (protocol number: 1508005794) and from the UK Health Research Authority (IRAS project id: 245684). Funding Information: Interviewees from UnionCare and Non‐UnionCare CC groups reported stable working hours (from 9 AM to 5 PM) without the necessity of working overtime. Furthermore, they enjoyed similar ongoing training and training opportunities, funded by Health Education England and provided through a training hub network: Funding Information: I would like to thank the many research participants who dedicated their valuable knowledge, experience and time. My thanks also go to Becky Givan for her great guidance and to the reviewers for their constructive comments. I also thank Virginia Doellgast, Rose Batt, Adam Seth Litwin and Kim Weeden for extremely helpful comments on an early version of this manuscript as well as Ian Kessler for equally helpful comments on a recent version. This research also benefitted from a Cornell Engaged Graduate Student Research Grant and audience comments at BUIRA, AIRAANZ and ILERA, including from Harry Katz, Mark Bray and Geraint Harvey. Publisher Copyright: {\textcopyright} 2023 The Authors. British Journal of Industrial Relations published by John Wiley & Sons Ltd.",
year = "2023",
month = dec,
doi = "10.1111/bjir.12748",
language = "English",
volume = "61",
pages = "951--974",
journal = "British Journal of Industrial Relations",
issn = "0007-1080",
publisher = "Blackwell Publishing",
number = "4",
}