Investigating the use of patient involvement and patient experience in quality improvement in Norway: rhetoric or reality?

TY - JOUR

T1 - Investigating the use of patient involvement and patient experience in quality improvement in Norway

T2 - rhetoric or reality?

AU - Wiig, Siri

AU - Storm, Marianne

AU - Aase, Karina

AU - Gjestsen, Martha Therese

AU - Solheim, Marit

AU - Harthug, Stig

AU - Robert, Glenn

AU - Fulop, Naomi

AU - QUASER team

PY - 2013

Y1 - 2013

N2 - Patient involvement in health care decision making is part of a wider trend towards a more bottom-up approach to service planning and provision, and patient experience is increasingly conceptualized as a core dimension of health care quality.The aim of this multi-level study is two-fold: 1) to describe and analyze how governmental organizations expect acute hospitals to incorporate patient involvement and patient experiences into their quality improvement (QI) efforts and 2) to analyze how patient involvement and patient experiences are used by hospitals to try to improve the quality of care they provide.

AB - Patient involvement in health care decision making is part of a wider trend towards a more bottom-up approach to service planning and provision, and patient experience is increasingly conceptualized as a core dimension of health care quality.The aim of this multi-level study is two-fold: 1) to describe and analyze how governmental organizations expect acute hospitals to incorporate patient involvement and patient experiences into their quality improvement (QI) efforts and 2) to analyze how patient involvement and patient experiences are used by hospitals to try to improve the quality of care they provide.

U2 - 10.1186/1472-6963-13-206

DO - 10.1186/1472-6963-13-206

M3 - Article

C2 - 23742265

SN - 1472-6963

VL - 13

SP - 206

JO - BMC Health Services Research

JF - BMC Health Services Research

ER -