Monitoring the Impact of Norms upon Organisational Performance: A Simulation Approach

TY - CHAP

T1 - Monitoring the Impact of Norms upon Organisational Performance

T2 - A Simulation Approach

AU - Haynes, Chris

AU - Miles, Simon

AU - Luck, Michael

PY - 2014/6/4

Y1 - 2014/6/4

N2 - Normative organisations use norms to guide and constrain agent behaviour in order to facilitate cooperation. Norms and their associated enforcement strategies are chosen to further organisational goals, but the effect that a norm has upon organisational performance may change over time in a dynamic environment and behaviour that is desirable in one environment may come to be harmful in another. In this paper we seek to answer the question — how can an organisation detect when a norm is no longer supporting its goals? Specifically, how can it monitor the impact of a norm upon its performance? This paper has three contributions: first, we detail a model which relates an organisation’s norms to its performance, second, we propose a mechanism for monitoring the impact of a norm upon that performance using a simulation approach, and finally we describe an implementation of our mechanism.

AB - Normative organisations use norms to guide and constrain agent behaviour in order to facilitate cooperation. Norms and their associated enforcement strategies are chosen to further organisational goals, but the effect that a norm has upon organisational performance may change over time in a dynamic environment and behaviour that is desirable in one environment may come to be harmful in another. In this paper we seek to answer the question — how can an organisation detect when a norm is no longer supporting its goals? Specifically, how can it monitor the impact of a norm upon its performance? This paper has three contributions: first, we detail a model which relates an organisation’s norms to its performance, second, we propose a mechanism for monitoring the impact of a norm upon that performance using a simulation approach, and finally we describe an implementation of our mechanism.

KW - agents

KW - organizations

KW - simulation

KW - monitoring

KW - multi-agent systems

KW - norms

KW - normative organizations

U2 - 10.1007/978-3-319-07314-9_6

DO - 10.1007/978-3-319-07314-9_6

M3 - Conference paper

SP - 103

EP - 119

BT - Coordination, Organizations, Institutions and Norms in Agent Systems IX

A2 - Balke, T.

A2 - Chopra, A.

A2 - Dignum, F.

A2 - van Riemsdijk, B.

PB - Springer

ER -