Abstract
Compliance is when a human positively responds to a request or a recommendation given by a system. For example, when prompted, providing your thumbprint for
an automated biometric scanner at the airport or starting to watch a new TV show on a streaming service ‘we think you will love’. In trust-related research, compliance is frequently used as a behavioural measure of trust. When evaluating the compliance-trust association in experimental settings, typically, the participants agree, when asked, that they complied because they trusted the system. We developed three scenarios in instantaneous settings where compliance with an instruction delivered by a robot would typically be ascribed to trust. However, rather than asking, ‘Did you trust?’, we asked, ‘Why did you comply?’ In a thematic analysis of responses, we discovered robot design characteristics and sources not related to the design that persuade humans to comply with instructions delivered by a robot.
an automated biometric scanner at the airport or starting to watch a new TV show on a streaming service ‘we think you will love’. In trust-related research, compliance is frequently used as a behavioural measure of trust. When evaluating the compliance-trust association in experimental settings, typically, the participants agree, when asked, that they complied because they trusted the system. We developed three scenarios in instantaneous settings where compliance with an instruction delivered by a robot would typically be ascribed to trust. However, rather than asking, ‘Did you trust?’, we asked, ‘Why did you comply?’ In a thematic analysis of responses, we discovered robot design characteristics and sources not related to the design that persuade humans to comply with instructions delivered by a robot.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 33rd IEEE International Conference on Robot and Human Interactive Communication: Embracing Human-Centered HRI |
| Pages | 1556-1563 |
| Number of pages | 8 |
| ISBN (Electronic) | 9798350375022 |
| DOIs | |
| Publication status | Published - 30 Oct 2024 |
| Event | The 33rd IEEE International Conference on Robot and Human Interactive Communication: Embracing Human-Centered HRI - Pasadena, California, United States Duration: 26 Aug 2024 → 30 Aug 2024 https://www.ro-man2024.org/ |
Publication series
| Name | IEEE International Workshop on Robot and Human Communication, RO-MAN |
|---|---|
| ISSN (Print) | 1944-9445 |
| ISSN (Electronic) | 1944-9437 |
Conference
| Conference | The 33rd IEEE International Conference on Robot and Human Interactive Communication |
|---|---|
| Abbreviated title | IEEE RO-MAN 2024 |
| Country/Territory | United States |
| City | California |
| Period | 26/08/2024 → 30/08/2024 |
| Internet address |