Multiuser Privacy and Security Conflicts in the Cloud

Eman Alhelali; Kopo M. Ramokapane; Jose Such

doi:10.1145/3544548.3581307

Multiuser Privacy and Security Conflicts in the Cloud

Eman Alhelali, Kopo M. Ramokapane, Jose Such

University of Bristol

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › peer-review

24 Downloads (Pure)

Abstract

Collaborative cloud platforms make it easier and more convenient for multiple users to work together on files (GoogleDocs, Office365) and store and share them (Dropbox, OneDrive). However, this can lead to privacy and security conflicts between the users involved, for instance when a user adds someone to a shared folder or changes its permissions. Such multiuser conflicts (MCs), though known to happen in the literature, have not yet been studied in-depth. In this paper, we report a study with 1,050 participants about MCs they experienced in the cloud. We show what are the MCs that arise when multiple users work together in the cloud and how and why they arise, what is the prevalence and severity of MCs, what are their consequences on users, and how do users work around MCs. We derive recommendations for designing mechanisms to help users avoid, mitigate, and resolve MCs in the cloud.

Original language	English
Title of host publication	2023 CHI Conference on Human Factors in Computing Systems
Publisher	ACM
Number of pages	16
ISBN (Electronic)	9781450394215
DOIs	https://doi.org/10.1145/3544548.3581307
Publication status	Published - 19 Apr 2023

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Access to Document

10.1145/3544548.3581307

Cloud-MCs
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from permissions@acm.org. CHI ’23, April 23–28, 2023, Hamburg, Germany © 2023 Copyright held by the owner/author(s). Publication rights licensed to ACM. ACM ISBN 978-1-4503-9421-5/23/04. . . $15.00
Accepted author manuscript, 2.58 MBLicence: Other

Cite this

@inbook{ef0f289ed71a424f8fd5e825b9e82f8e,

title = "Multiuser Privacy and Security Conflicts in the Cloud",

abstract = "Collaborative cloud platforms make it easier and more convenient for multiple users to work together on files (GoogleDocs, Office365) and store and share them (Dropbox, OneDrive). However, this can lead to privacy and security conflicts between the users involved, for instance when a user adds someone to a shared folder or changes its permissions. Such multiuser conflicts (MCs), though known to happen in the literature, have not yet been studied in-depth. In this paper, we report a study with 1,050 participants about MCs they experienced in the cloud. We show what are the MCs that arise when multiple users work together in the cloud and how and why they arise, what is the prevalence and severity of MCs, what are their consequences on users, and how do users work around MCs. We derive recommendations for designing mechanisms to help users avoid, mitigate, and resolve MCs in the cloud.",

author = "Eman Alhelali and Ramokapane, {Kopo M.} and Jose Such",

note = "Publisher Copyright: {\textcopyright} 2023 ACM.",

year = "2023",

month = apr,

day = "19",

doi = "10.1145/3544548.3581307",

language = "English",

series = "Conference on Human Factors in Computing Systems - Proceedings",

publisher = "ACM",

booktitle = "2023 CHI Conference on Human Factors in Computing Systems",

}

TY - CHAP

T1 - Multiuser Privacy and Security Conflicts in the Cloud

AU - Alhelali, Eman

AU - Ramokapane, Kopo M.

AU - Such, Jose

PY - 2023/4/19

Y1 - 2023/4/19

N2 - Collaborative cloud platforms make it easier and more convenient for multiple users to work together on files (GoogleDocs, Office365) and store and share them (Dropbox, OneDrive). However, this can lead to privacy and security conflicts between the users involved, for instance when a user adds someone to a shared folder or changes its permissions. Such multiuser conflicts (MCs), though known to happen in the literature, have not yet been studied in-depth. In this paper, we report a study with 1,050 participants about MCs they experienced in the cloud. We show what are the MCs that arise when multiple users work together in the cloud and how and why they arise, what is the prevalence and severity of MCs, what are their consequences on users, and how do users work around MCs. We derive recommendations for designing mechanisms to help users avoid, mitigate, and resolve MCs in the cloud.

AB - Collaborative cloud platforms make it easier and more convenient for multiple users to work together on files (GoogleDocs, Office365) and store and share them (Dropbox, OneDrive). However, this can lead to privacy and security conflicts between the users involved, for instance when a user adds someone to a shared folder or changes its permissions. Such multiuser conflicts (MCs), though known to happen in the literature, have not yet been studied in-depth. In this paper, we report a study with 1,050 participants about MCs they experienced in the cloud. We show what are the MCs that arise when multiple users work together in the cloud and how and why they arise, what is the prevalence and severity of MCs, what are their consequences on users, and how do users work around MCs. We derive recommendations for designing mechanisms to help users avoid, mitigate, and resolve MCs in the cloud.

UR - http://www.scopus.com/inward/record.url?scp=85160018002&partnerID=8YFLogxK

U2 - 10.1145/3544548.3581307

DO - 10.1145/3544548.3581307

M3 - Conference paper

T3 - Conference on Human Factors in Computing Systems - Proceedings

BT - 2023 CHI Conference on Human Factors in Computing Systems

PB - ACM

ER -

Multiuser Privacy and Security Conflicts in the Cloud

Abstract

Publication series

Access to Document

Other files and links

Fingerprint

Cite this