Operationalizing resilient healthcare concepts through a serious video game for clinicians

Jennifer Jackson*, Jo Iacovides, Myanna Duncan, Matthew Alders, Jill Maben, Janet Anderson

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

18 Citations (Scopus)


Resilient healthcare emphasises the importance of adaptive capacity in quality healthcare. This theory has had extensive theoretical development, but comparatively limited translation for clinicians in practice. This study is the first to present resilient healthcare principles in a serious video game. Serious games are an effective tool for engaging users, sharing ideas and eliciting reflections. The aim of this study was to communicate principles from resilient healthcare to clinicians through a serious video game, and to evaluate the game's feasibility as a prompt to reflect on practice. The game, Resilience Challenge, is scenario-based and requires players to resolve dilemmas in clinical practice. It was disseminated online, and was played 1949 times during the four-month study. The game was evaluated using an immediate cross-sectional survey, which included both Likert-style and free text responses. Participants reported that the game was engaging (93%) and that they would recommend it to others (89%). Fewer participants reported learning about resilient healthcare concepts (64%). Resilience Challenge is a promising way to prompt reflections about clinical work, and demonstrates mixed outcomes in communicating resilient healthcare principles to clinicians.

Original languageEnglish
Article number103112
Pages (from-to)103112
Publication statusPublished - Sept 2020


  • Feasibility
  • Gamification
  • Healthcare
  • Reflection
  • Resilience
  • Resilience engineering
  • Resilient healthcare
  • Safety II
  • Serious games
  • Serious video game
  • Survey


Dive into the research topics of 'Operationalizing resilient healthcare concepts through a serious video game for clinicians'. Together they form a unique fingerprint.

Cite this