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Patient feedback questionnaires − Why bother?

Research output: Contribution to journalArticle

Meenakshi Kumar, Grazielle C. Mattos Savage, Jim W. Aukett, Jennifer E. Gallagher

Original languageEnglish
Pages (from-to)580-591
Number of pages12
JournalDental Update
Issue number6
Early online date14 Jun 2019
Publication statusPublished - Jun 2019

King's Authors


The aim of this article is to encourage general dental practitioners (GDPs) to obtain feedback from patients on a regular basis and act on it. This article will familiarize clinicians with the current concepts of patient experience, patient satisfaction and patient reported outcome measures. It will explore the reasons why dentists should engage in seeking patients’ opinions and will shed light on some of the validated questionnaires which are in use in the UK and internationally. Aspects of care considered important by patients are explored and important questions which should be included when developing individual practice questionnaires are highlighted. We build on previous Dental Update articles on this subject by taking the reader through the concept of the Plan Do Study Act (PDSA) cycle and how this can be utilized. This paper will not only allow dentists to improve and grow their practices, but also contribute towards clinical governance and the ethos of patient-centred care.

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