TY - JOUR
T1 - Patient satisfaction with out-of-hours services; how do GP co-operatives compare with deputizing and practice-based arrangements?
AU - Shipman, C
AU - Payne, F
AU - Hooper, R
AU - Dale, J
PY - 2000/6
Y1 - 2000/6
N2 - Background Although the rapid growth in general practitioner (GP) co-operatives has met with GP satisfaction, little is known about patient satisfaction. This study compares patient satisfaction with co-operative, GP practice-based and deputizing arrangements within one geographical area 15 months after a co-operative had become established; and with telephone, primary care centre and home consultations within the co-operative. Methods A validated postal questionnaire survey of weighted samples of patients making contact with the co-operative, practice-based and deputizing arrangements was undertaken. Results A total of 1823 (53.2 per cent) patients responded. There were no significant differences between organizations in terms of overall satisfaction, but patients using practice-based arrangements were significantly more satisfied with the waiting time for telephone consultations (p <0.001) and more satisfied with waiting times for home visits than deputizing patients (p = 0.020), Within the co-operative, overall satisfaction, satisfaction with the doctor's manner and with the process of making contact was greater among those attending the primary care centre, and satisfaction with explanation and advice received greater than for patients receiving telephone consultations alone (p
AB - Background Although the rapid growth in general practitioner (GP) co-operatives has met with GP satisfaction, little is known about patient satisfaction. This study compares patient satisfaction with co-operative, GP practice-based and deputizing arrangements within one geographical area 15 months after a co-operative had become established; and with telephone, primary care centre and home consultations within the co-operative. Methods A validated postal questionnaire survey of weighted samples of patients making contact with the co-operative, practice-based and deputizing arrangements was undertaken. Results A total of 1823 (53.2 per cent) patients responded. There were no significant differences between organizations in terms of overall satisfaction, but patients using practice-based arrangements were significantly more satisfied with the waiting time for telephone consultations (p <0.001) and more satisfied with waiting times for home visits than deputizing patients (p = 0.020), Within the co-operative, overall satisfaction, satisfaction with the doctor's manner and with the process of making contact was greater among those attending the primary care centre, and satisfaction with explanation and advice received greater than for patients receiving telephone consultations alone (p
UR - http://www.scopus.com/inward/record.url?scp=0034086096&partnerID=8YFLogxK
M3 - Article
VL - 22
SP - 149
EP - 154
JO - Journal of Public Health Medicine
JF - Journal of Public Health Medicine
IS - 2
ER -