Principles of responsible digital implementation: Developing operational business resilience to reduce resistance to digital innovations

Zixuan Mia Cheng*, Francesca Bonetti, Anouk de Regt, Joel Lo Ribeiro, Kirk Plangger

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

Organizations are readily implementing innovative technological solutions, including artificial intelligence (AI) and robotics, to remain competitive. However, these implementations often disrupt the existing routines and practices of stakeholders that are critical for organizational performance and success. If stakeholders are not part of the implementation decision process, the technological disruption may induce stakeholder resistance that may potentially lead to organization-wide turbulence. Addressing this scenario, this paper conceptualizes six principles of responsible digital implementations to develop operational resilience facilitated by discursive channels between organizational leadership and stakeholders. We close by outlining an action plan that provides guidance for managers considering implementing digital technologies, as well as suggest some potential fruitful future areas of research.

Original languageEnglish
Article number101043
JournalORGANIZATIONAL DYNAMICS
Volume53
Issue number2
DOIs
Publication statusPublished - 1 Apr 2024

Keywords

  • Discursive channels
  • Operational resilience
  • Responsible digital implementation
  • Stakeholder resistance and buy-in
  • Technological disruption

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