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Abstract
Against the backdrop of the fourth industrial revolution, this paper examines the emergence of Robotic Process Automation (RPA) as one of the new technologies that are shaping the future of work and reconfiguring sectoral business and innovation systems and models. It discusses how the institutional context can potentially mediate the digital transformation of services, how RPA affects workers’ employment and skills, and how it alters inter-organisational relationships and capabilities. Bringing together different strands of academic literature on employment studies, innovation, and technology studies, it deploys a comparative institutional perspective to explore the potential effects of RPA and illustrates their plausibility through mini case studies from knowledge-intensive business services.
| Original language | English |
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| DOIs | |
| Publication status | Published - 9 May 2022 |
Publication series
| Name | DIGIT WORKING PAPER SERIES |
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Dive into the research topics of 'Robots at the Gates? Robotic Process Automation, Skills and Institutions in Knowledge-Intensive Business Services'. Together they form a unique fingerprint.Projects
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Robots At The Gates? Robotic Process Automation, Skills, And Institutions: Financial Services In The UK And Germany
Kornelakis, A. (Primary Investigator), Benassi, C. (Co-Investigator), Grimshaw, D. (Co-Investigator) & Miozzo, M. (Co-Investigator)
ESRC Economic and Social Research Council
1/09/2021 → 31/08/2022
Project: Research