Service users as partners in values based recruitment

Julie Bliss, Laura Sherlock

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review


The Values Based Recruitment Framework (HEE 2014) and Standards for Pre-registration Nursing Education (NMC2010) require service user involvement in the pre-registration nursing programmes recruitment processes. The literacy tests undertaken by applicants as part of the Faculty selection process already utilised service user accounts of their experience of healthcare. The introduction of multiple mini interviews (MMIs) provided an opportunity to further develop and consolidate partnership working with service users in recruitment.

A task and finish group was established to introduce MMIs into the selection process. Membership of the group included academic staff, the lead patient educator, a clinical provider and a member of the professional services admissions team. Patient Educators are service users who have been trained in using their experience of health problems to inform and educate healthcare students. Involvement of the patient educator group ensured that service user involvement was integral to the recruitment process. A range of MMIs, utilising visual, written and situational judgements tests were developed and mapped against the NHS Values (NHS 2012).
For example, one MMI focuses on service user experience and is assessed by a patient educator. To ensure consistency and reduce the demand a video of a service user discussing their experience is shown to candidates during the introduction to the MMIS. A number of patient educators have been involved in the first recruitment cycle and have gone on to record 5 minute talking heads videos which will be utilized in recruitment and selection going forward.

Partnership working as equals across healthcare is core to the development of the nurses and midwives of the future. The MMIs provide a window to showcase the values of the Florence Nightingale Faculty of Nursing and Midwifery to applicants for pre-registration nursing and midwifery programmes.
Original languageEnglish
Title of host publicationRCN Education Conference 2016
Publication statusPublished - 2016


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