Spoken communication and patient safety: a new direction for healthcare communication policy, research, education and practice?

Roderick Iedema; Trish Greenhalgh; Joan Russell

Spoken communication and patient safety: a new direction for healthcare communication policy, research, education and practice?

Roderick Iedema, Trish Greenhalgh, Joan Russell

NHSI England & Improvement

Research output: Contribution to journal › Editorial › peer-review

8 Citations (Scopus)

Abstract

This report sets out the findings of a National
Health Service Improvement (NHSI)
working group on care communication which
included clinicians, patients, patient representatives,
NHSI staff and academics from
different disciplines. The group’s activities
included running four national focus groups
and discussion days, in addition to conducting
national and international literature searches
on healthcare communication and communication
improvement. The group’s conclusions
are that six domains of care communication
warrant attention and improvement: the care
environment, information exchange, attitude
and listening, aligning and responding,
team communication, and communicating
with unique groups. Together, these domains
expand the definition of healthcare communication
from communication as information
transaction to communication as complex
social and local dynamic. The report outlines
the consequences of this expanded definition
for healthcare communication improvement
and improvement research.

Original language	English
Article number	10.1136/ bmjoq-2019-000742
Pages (from-to)	1-4
Number of pages	4
Journal	BMJ Open Quality
Volume	2019
Issue number	2019
Publication status	Published - 8 Sept 2019

Keywords

Communication
Safety
Health Behaviour

Cite this

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title = "Spoken communication and patient safety: a new direction for healthcare communication policy, research, education and practice? ",

abstract = "This report sets out the findings of a NationalHealth Service Improvement (NHSI)working group on care communication whichincluded clinicians, patients, patient representatives,NHSI staff and academics fromdifferent disciplines. The group{\textquoteright}s activitiesincluded running four national focus groupsand discussion days, in addition to conductingnational and international literature searcheson healthcare communication and communicationimprovement. The group{\textquoteright}s conclusionsare that six domains of care communicationwarrant attention and improvement: the careenvironment, information exchange, attitudeand listening, aligning and responding,team communication, and communicatingwith unique groups. Together, these domainsexpand the definition of healthcare communicationfrom communication as informationtransaction to communication as complexsocial and local dynamic. The report outlinesthe consequences of this expanded definitionfor healthcare communication improvementand improvement research.",

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T2 - a new direction for healthcare communication policy, research, education and practice?

AU - Iedema, Roderick

AU - Greenhalgh, Trish

AU - Russell, Joan

PY - 2019/9/8

Y1 - 2019/9/8

N2 - This report sets out the findings of a NationalHealth Service Improvement (NHSI)working group on care communication whichincluded clinicians, patients, patient representatives,NHSI staff and academics fromdifferent disciplines. The group’s activitiesincluded running four national focus groupsand discussion days, in addition to conductingnational and international literature searcheson healthcare communication and communicationimprovement. The group’s conclusionsare that six domains of care communicationwarrant attention and improvement: the careenvironment, information exchange, attitudeand listening, aligning and responding,team communication, and communicatingwith unique groups. Together, these domainsexpand the definition of healthcare communicationfrom communication as informationtransaction to communication as complexsocial and local dynamic. The report outlinesthe consequences of this expanded definitionfor healthcare communication improvementand improvement research.

AB - This report sets out the findings of a NationalHealth Service Improvement (NHSI)working group on care communication whichincluded clinicians, patients, patient representatives,NHSI staff and academics fromdifferent disciplines. The group’s activitiesincluded running four national focus groupsand discussion days, in addition to conductingnational and international literature searcheson healthcare communication and communicationimprovement. The group’s conclusionsare that six domains of care communicationwarrant attention and improvement: the careenvironment, information exchange, attitudeand listening, aligning and responding,team communication, and communicatingwith unique groups. Together, these domainsexpand the definition of healthcare communicationfrom communication as informationtransaction to communication as complexsocial and local dynamic. The report outlinesthe consequences of this expanded definitionfor healthcare communication improvementand improvement research.

KW - Communication

KW - Safety

KW - Health Behaviour

M3 - Editorial

VL - 2019

SP - 1

EP - 4

JO - BMJ Open Quality

JF - BMJ Open Quality

IS - 2019

M1 - 10.1136/ bmjoq-2019-000742

ER -

Spoken communication and patient safety: a new direction for healthcare communication policy, research, education and practice?

Abstract

Keywords

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