TY - CHAP
T1 - Supporting the Supporters of Unaccompanied Migrant Youth
T2 - 2020 ACM CHI Conference on Human Factors in Computing Systems, CHI 2020
AU - Tachtler, Franziska
AU - Michel, Toni
AU - Slovák, Petr
AU - Fitzpatrick, Geraldine
PY - 2020/4/21
Y1 - 2020/4/21
N2 - Unaccompanied migrant youth, fleeing to a new country without their parents, are exposed to mental health risks. Resilience interventions mitigate such risks, but access can be hindered by systemic and personal barriers. While much work has recently addressed designing technology to promote mental health, none has focused on the needs of these populations. This paper presents the results of interviews with 18 professional/ volunteer support workers and 5 unaccompanied migrant youths, followed by three design workshops. The results point to the diverse systems that can facilitate youths' resilience development. The relationship between the youth and volunteers acting as mentors is particularly important for increasing resilience but comes with challenges. This suggests the relevance of a social-ecological model of resilience with a focus on designing technology to support the mentors in order to help them better support the youth. We conclude by mapping out the design space for mentor support.
AB - Unaccompanied migrant youth, fleeing to a new country without their parents, are exposed to mental health risks. Resilience interventions mitigate such risks, but access can be hindered by systemic and personal barriers. While much work has recently addressed designing technology to promote mental health, none has focused on the needs of these populations. This paper presents the results of interviews with 18 professional/ volunteer support workers and 5 unaccompanied migrant youths, followed by three design workshops. The results point to the diverse systems that can facilitate youths' resilience development. The relationship between the youth and volunteers acting as mentors is particularly important for increasing resilience but comes with challenges. This suggests the relevance of a social-ecological model of resilience with a focus on designing technology to support the mentors in order to help them better support the youth. We conclude by mapping out the design space for mentor support.
KW - care
KW - mental health technology
KW - refugees
KW - resilience
UR - http://www.scopus.com/inward/record.url?scp=85089351446&partnerID=8YFLogxK
U2 - 10.1145/3313831.3376458
DO - 10.1145/3313831.3376458
M3 - Conference paper
AN - SCOPUS:85089351446
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2020 - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 25 April 2020 through 30 April 2020
ER -
