Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff

Ranjita Dhital; Suphaphit  Sakulwach; Glenn Robert; Carolina  Vasilikou; Jacqueline Sin

doi:10.1177/17579139221080608

Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff

Ranjita Dhital^*, Suphaphit Sakulwach, Glenn Robert, Carolina Vasilikou, Jacqueline Sin

^*Corresponding author for this work

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Abstract

AIM: This systematic review aimed to provide new insights into how pharmacy spaces, or the architecture of pharmacies, are experienced by pharmacy service users and staff. The review sought to identify environmental factors which may influence service users' and staff participation in community-based pharmacy health services. METHOD: Ten databases were searched for English language publications, using a combination of search terms relating to pharmacy service users and staff; pharmacy spaces; and health and social care outcomes. Data from the final selected studies were extracted, thematically analysed using a narrative approach and the quality of each study assessed using the Integrated quality Criteria for the Review of Multiple Study designs (ICROMS). RESULTS: 80 articles reporting 80 studies published between 1994 and 2020 were identified; they were from 28 countries, involving around 3234 community pharmacies, 13,615 pharmacy service users, 5056 pharmacists and 78 pharmacy health staff. Most studies (94%) met the ICROMS minimum score, and half did not meet the mandatory quality criteria. Four themes likely to influence service users' and staff experiences of pharmacy health services were identified: (1) privacy; (2) experience of the physical environment; (3) professional image; and (4) risk of error. CONCLUSION: To optimise the delivery and experience of pharmacy health services, these spaces should be made more engaging. Future applied research could focus on optimising inclusive pharmacy design features.

Original language	English
Pages (from-to)	77-93
Number of pages	17
Journal	Perspectives In Public Health
Volume	142
Issue number	2
Early online date	11 Mar 2022
DOIs	https://doi.org/10.1177/17579139221080608
Publication status	Published - Mar 2022

Keywords

Pharmacy
Health architecture
Health Facility Environment
Systematic Review

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10.1177/17579139221080608Licence: CC BY

Systematic review on the_DHITAL_Published2022_GOLD VoR (CC BY)Final published version, 650 KBLicence: CC BY

Cite this

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title = "Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff",

abstract = "AIM: This systematic review aimed to provide new insights into how pharmacy spaces, or the architecture of pharmacies, are experienced by pharmacy service users and staff. The review sought to identify environmental factors which may influence service users' and staff participation in community-based pharmacy health services. METHOD: Ten databases were searched for English language publications, using a combination of search terms relating to pharmacy service users and staff; pharmacy spaces; and health and social care outcomes. Data from the final selected studies were extracted, thematically analysed using a narrative approach and the quality of each study assessed using the Integrated quality Criteria for the Review of Multiple Study designs (ICROMS). RESULTS: 80 articles reporting 80 studies published between 1994 and 2020 were identified; they were from 28 countries, involving around 3234 community pharmacies, 13,615 pharmacy service users, 5056 pharmacists and 78 pharmacy health staff. Most studies (94%) met the ICROMS minimum score, and half did not meet the mandatory quality criteria. Four themes likely to influence service users' and staff experiences of pharmacy health services were identified: (1) privacy; (2) experience of the physical environment; (3) professional image; and (4) risk of error. CONCLUSION: To optimise the delivery and experience of pharmacy health services, these spaces should be made more engaging. Future applied research could focus on optimising inclusive pharmacy design features.",

keywords = "Pharmacy, Health architecture, Health Facility Environment, Systematic Review",

author = "Ranjita Dhital and Suphaphit Sakulwach and Glenn Robert and Carolina Vasilikou and Jacqueline Sin",

note = "Funding Information: The author(s) disclosed receipt of the following financial support for the research, authorship and/or publication of this article: this report is independent research supported by the Pharmacy Research UK Leverhulme Fellowship (PRUK) awarded to R.D. (PRUK-2018-LH-5-R) and forms part of the Architecture of Pharmacies research project. The views expressed in this publication are those of the author(s) and not necessarily those of PRUK. Publisher Copyright: {\textcopyright} Royal Society for Public Health 2022.",

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AU - Robert, Glenn

AU - Vasilikou, Carolina

AU - Sin, Jacqueline

N1 - Funding Information: The author(s) disclosed receipt of the following financial support for the research, authorship and/or publication of this article: this report is independent research supported by the Pharmacy Research UK Leverhulme Fellowship (PRUK) awarded to R.D. (PRUK-2018-LH-5-R) and forms part of the Architecture of Pharmacies research project. The views expressed in this publication are those of the author(s) and not necessarily those of PRUK. Publisher Copyright: © Royal Society for Public Health 2022.

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N2 - AIM: This systematic review aimed to provide new insights into how pharmacy spaces, or the architecture of pharmacies, are experienced by pharmacy service users and staff. The review sought to identify environmental factors which may influence service users' and staff participation in community-based pharmacy health services. METHOD: Ten databases were searched for English language publications, using a combination of search terms relating to pharmacy service users and staff; pharmacy spaces; and health and social care outcomes. Data from the final selected studies were extracted, thematically analysed using a narrative approach and the quality of each study assessed using the Integrated quality Criteria for the Review of Multiple Study designs (ICROMS). RESULTS: 80 articles reporting 80 studies published between 1994 and 2020 were identified; they were from 28 countries, involving around 3234 community pharmacies, 13,615 pharmacy service users, 5056 pharmacists and 78 pharmacy health staff. Most studies (94%) met the ICROMS minimum score, and half did not meet the mandatory quality criteria. Four themes likely to influence service users' and staff experiences of pharmacy health services were identified: (1) privacy; (2) experience of the physical environment; (3) professional image; and (4) risk of error. CONCLUSION: To optimise the delivery and experience of pharmacy health services, these spaces should be made more engaging. Future applied research could focus on optimising inclusive pharmacy design features.

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Systematic review on the effects of the physical and social aspects of community pharmacy spaces on service users and staff

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