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Taking data seriously: the value of actor-network theory in rethinking patient experience data

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)134-136
Number of pages3
JournalJournal of health services research & policy
Volume22
Issue number2
Early online date9 Jan 2017
DOIs
StateE-pub ahead of print - 9 Jan 2017

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King's Authors

Abstract

Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose that paying attention to patient experience data as having agency in particular hospital interactions allows us to better trace how and in what circumstances data lead (or fail to lead) to quality improvement.

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