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Taking data seriously: the value of actor-network theory in rethinking patient experience data

Research output: Contribution to journalArticle

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Taking data seriously: the value of actor-network theory in rethinking patient experience data. / Desai, Amit Ashok; Zoccatelli, Giulia; Adams, Mary Ann; Allen, Davina; Brearley, Sally; Rafferty, Anne Marie; Robert, Glenn; Donetto, Sara.

In: Journal of health services research & policy, Vol. 22, No. 2, 09.01.2017, p. 134-136.

Research output: Contribution to journalArticle

Harvard

Desai, AA, Zoccatelli, G, Adams, MA, Allen, D, Brearley, S, Rafferty, AM, Robert, G & Donetto, S 2017, 'Taking data seriously: the value of actor-network theory in rethinking patient experience data', Journal of health services research & policy, vol. 22, no. 2, pp. 134-136. https://doi.org/10.1177/1355819616685349

APA

Desai, A. A., Zoccatelli, G., Adams, M. A., Allen, D., Brearley, S., Rafferty, A. M., ... Donetto, S. (2017). Taking data seriously: the value of actor-network theory in rethinking patient experience data. Journal of health services research & policy, 22(2), 134-136. https://doi.org/10.1177/1355819616685349

Vancouver

Desai AA, Zoccatelli G, Adams MA, Allen D, Brearley S, Rafferty AM et al. Taking data seriously: the value of actor-network theory in rethinking patient experience data. Journal of health services research & policy. 2017 Jan 9;22(2):134-136. https://doi.org/10.1177/1355819616685349

Author

Desai, Amit Ashok ; Zoccatelli, Giulia ; Adams, Mary Ann ; Allen, Davina ; Brearley, Sally ; Rafferty, Anne Marie ; Robert, Glenn ; Donetto, Sara. / Taking data seriously: the value of actor-network theory in rethinking patient experience data. In: Journal of health services research & policy. 2017 ; Vol. 22, No. 2. pp. 134-136.

Bibtex Download

@article{a10067add5b04016b91096e855101df1,
title = "Taking data seriously: the value of actor-network theory in rethinking patient experience data",
abstract = "Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose that paying attention to patient experience data as having agency in particular hospital interactions allows us to better trace how and in what circumstances data lead (or fail to lead) to quality improvement.",
keywords = "Patient experience, Actor Network Theory, Healthcare organisations, Quality Improvement",
author = "Desai, {Amit Ashok} and Giulia Zoccatelli and Adams, {Mary Ann} and Davina Allen and Sally Brearley and Rafferty, {Anne Marie} and Glenn Robert and Sara Donetto",
year = "2017",
month = "1",
day = "9",
doi = "10.1177/1355819616685349",
language = "English",
volume = "22",
pages = "134--136",
journal = "Journal of health services research & policy",
issn = "1355-8196",
number = "2",

}

RIS (suitable for import to EndNote) Download

TY - JOUR

T1 - Taking data seriously: the value of actor-network theory in rethinking patient experience data

AU - Desai, Amit Ashok

AU - Zoccatelli, Giulia

AU - Adams, Mary Ann

AU - Allen, Davina

AU - Brearley, Sally

AU - Rafferty, Anne Marie

AU - Robert, Glenn

AU - Donetto, Sara

PY - 2017/1/9

Y1 - 2017/1/9

N2 - Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose that paying attention to patient experience data as having agency in particular hospital interactions allows us to better trace how and in what circumstances data lead (or fail to lead) to quality improvement.

AB - Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose that paying attention to patient experience data as having agency in particular hospital interactions allows us to better trace how and in what circumstances data lead (or fail to lead) to quality improvement.

KW - Patient experience

KW - Actor Network Theory

KW - Healthcare organisations

KW - Quality Improvement

U2 - 10.1177/1355819616685349

DO - 10.1177/1355819616685349

M3 - Article

VL - 22

SP - 134

EP - 136

JO - Journal of health services research & policy

JF - Journal of health services research & policy

SN - 1355-8196

IS - 2

ER -

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