The customer concept in welfare administration: front-line views in Jobcentre Plus

Research output: Contribution to journal › Article › peer-review

8 Citations (Scopus)

Original language	English
Pages (from-to)	67 - 78
Number of pages	12
Journal	International Journal of Public Sector Management
Volume	19
Issue number	1
DOIs	https://doi.org/10.1108/09513550610640401
Publication status	Published - 2006

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title = "The customer concept in welfare administration: front-line views in Jobcentre Plus",

author = "Patrice Rosenthal and Riccardo Peccei",

year = "2006",

doi = "10.1108/09513550610640401",

language = "English",

volume = "19",

pages = "67 -- 78",

journal = "International Journal of Public Sector Management",

publisher = "Emerald",

number = "1",

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AU - Rosenthal, Patrice

AU - Peccei, Riccardo

PY - 2006

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DO - 10.1108/09513550610640401

M3 - Article

VL - 19

SP - 67

EP - 78

JO - International Journal of Public Sector Management

JF - International Journal of Public Sector Management

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