The future of digital technologies in marketing: A conceptual framework and an overview

Kirk Plangger, Dhruv Grewal, Ko de Ruyter, Catherine Tucker

Research output: Contribution to journalEditorial

22 Citations (Scopus)

Abstract

Digital technologies are key to achieving competitive advantage across marketing and retailing contexts. At the same time, marketing
managers are confronted with a variety of challenges surrounding the strategic use of these technologies and the need to re-think their
digital strategies. Importantly, managers need to develop a deeper understanding of consumer attitudes towards and engagement with
(or lack thereof) digital technologies. Marketing strategists can benefit from academic marketing’s thought leadership to learn how they
can transform these challenges into strategic opportunities for competitive advantage. This can lead to technological innovations that
create customer, firm, and societal value. Some of these benefits are described in the articles that make up this special issue. We
propose a framework that focuses on the role of strategic resources used by managers to develop and deliver on the promise of digital
technologies. Then, we report insights from 16 boardroom interviews with senior marketing managers resulting in three broad themes:
decentralized marketing, metamodern customer experiences, and marketing mechanization. We close with a research agenda to
motivate additional thought-leading research in this fast-growing area.
Original languageEnglish
JournalJournal of the Academy of Marketing Science
Publication statusPublished - 18 Oct 2022

Keywords

  • Digital technologies Marketing strategy Decentralized marketing Metamodern customer experiences Marketing mechanization

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