The Psychology of Crisis Communication

TY - CHAP

T1 - The Psychology of Crisis Communication

AU - Rogers, Marian Brooke

AU - Pearce, Julia Michelle

PY - 2016/6/6

Y1 - 2016/6/6

N2 - Recent years have brought about a reassessment of the value of risk and crisis communication in improving mental and physical health outcomes in response to a variety of risks. This chapter considers the contributions that the discipline of psychology has made to the field of international crisis communication. Psychology is unique as it adopts an individual level of analysis, yet informs our understanding of the impacts of crisis on the individual, group and societal levels. The authors argue that psychological approaches to crisis communication provide an understanding of how individual perceptions of risk, health behaviours and crowd psychology influence responses to public health messages, which in turn impact on the severity and duration of a crisis. Key Words: Psychology, crisis communication, risk communication, risk perception, health behaviours, crowd psychology, extreme events, health outcomes

AB - Recent years have brought about a reassessment of the value of risk and crisis communication in improving mental and physical health outcomes in response to a variety of risks. This chapter considers the contributions that the discipline of psychology has made to the field of international crisis communication. Psychology is unique as it adopts an individual level of analysis, yet informs our understanding of the impacts of crisis on the individual, group and societal levels. The authors argue that psychological approaches to crisis communication provide an understanding of how individual perceptions of risk, health behaviours and crowd psychology influence responses to public health messages, which in turn impact on the severity and duration of a crisis. Key Words: Psychology, crisis communication, risk communication, risk perception, health behaviours, crowd psychology, extreme events, health outcomes

KW - psychology

KW - crisis communication

KW - risk communication

KW - risk perception

KW - health behaviours

KW - crowd psychology

KW - extreme events

KW - HEALTH OUTCOMES

M3 - Chapter

SN - 978-1-118-51676-8

SP - 34

EP - 44

BT - The Handbook of International Crisis Communications Research

A2 - Schwarz, Andreas

A2 - Seeger, Matthew

A2 - Auer, Claudia

PB - WILEY-BLACKWELL

ER -