TY - CHAP
T1 - Trusting Tracking
T2 - Perceptions of Non-Verbal Communication Tracking in Videoconferencing
AU - Vazquez Gonzalez, Carlota
AU - Neate, Timothy
AU - Borgo, Rita
N1 - Publisher Copyright:
© 2025 Copyright held by the owner/author(s).
PY - 2025/4/26
Y1 - 2025/4/26
N2 - Videoconferencing is integral to modern work and living. Recently, technologists have sought to leverage data captured -- e.g. from cameras and microphones -- to augment communication. This might mean capturing communication information about verbal (e.g. speech, chat messages), or non-verbal exchanges (e.g. body language, gestures, tone of voice) and using this to mediate -- and potentially improve -- communication. However, such tracking has implications for user experience and raises wider concerns (e.g. privacy). To design tools which account for user needs and preferences, this study investigates perspectives on communication tracking through a global survey and interviews, exploring how daily behaviours and the impact of specific features influence user perspectives. We examine user preferences on non-verbal communication tracking, preferred methods of how this information is conveyed and to whom this should be communicated. Our findings aim to guide the development of non-verbal communication tools which augment videoconferencing that prioritise user needs.
AB - Videoconferencing is integral to modern work and living. Recently, technologists have sought to leverage data captured -- e.g. from cameras and microphones -- to augment communication. This might mean capturing communication information about verbal (e.g. speech, chat messages), or non-verbal exchanges (e.g. body language, gestures, tone of voice) and using this to mediate -- and potentially improve -- communication. However, such tracking has implications for user experience and raises wider concerns (e.g. privacy). To design tools which account for user needs and preferences, this study investigates perspectives on communication tracking through a global survey and interviews, exploring how daily behaviours and the impact of specific features influence user perspectives. We examine user preferences on non-verbal communication tracking, preferred methods of how this information is conveyed and to whom this should be communicated. Our findings aim to guide the development of non-verbal communication tools which augment videoconferencing that prioritise user needs.
UR - https://www.scopus.com/pages/publications/105005709294
U2 - 10.1145/3706598.3714306
DO - 10.1145/3706598.3714306
M3 - Conference paper
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2025 - Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems
PB - ACM Conference on Human Factors in Computing Systems (CHI)
ER -