Understanding Online Parental Help-Seeking and Help-Giving in Early Childhood: The Design Challenges of Supporting Complex Parenting Questions

Seray Ibrahim*, Jazz Rui Xia Ang, Melina Petsolari, Rebecca Michelson, Yuzhen Dong, Nikki Theofanopoulou, Katie Davis, Petr Slovak

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review

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Abstract

Early parenting is one of the strongest predictors of child well-being. Online social communities have shown promise in supporting parents across a range of contexts. However, we only have a limited understanding of how posters and commenters interact within a forum, or how well commenter responses can support complex parenting questions, such as attempts to change a child's behaviour or to apply new parenting approaches. We start addressing this gap by combining an empirical analysis of 1 year of parent posts from an exemplar online forum (Mumsnet) with literature on parenting interventions from psychology. In particular, we examine the types of question parents of 2-5 year olds seek help for around their children's behaviour, and the challenges with the support that they do (or do not) receive from the Mumsnet community. Combining empirical and theory-driven insights, we outline an 'information-to-application' gap that conceptually underpins the difficulties observed, and suggest plausible research directions that could address such design problems.
Original languageEnglish
Title of host publicationProceedings of the ACM on Human-Computer Interaction (PACM HCI)
Subtitle of host publicationThe 26th ACM Conference On Computer-Supported Cooperative Work And Social Computing (CSCW'24)
PublisherAssociation for Computing Machinery
Number of pages34
Publication statusE-pub ahead of print - 2024

Keywords

  • Parenting
  • Online support systems
  • Parenting interventions
  • Socio-technical design

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