User engagement in the delivery and design of maternity services

Nashita Patel*, Daghni Rajasingam

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

14 Citations (Scopus)

Abstract

User engagement is defined as a mutual exchange of information between the patient and the health professional, which has shown to improve patient experience as well as outcomes. Engaging the patient is vital for the healthcare system to remain sustainable. The National Health Service has attempted to incorporate and enhance patient engagement in the delivery of maternity services for the last decade. The financial crisis, changing socio-demographic status, increase in birth rate and public expectations-engaging the patient to take responsibility of their own health has not been achieved. Through in-depth examinations of these barriers we are able to draw conclusions as to why current policies have failed and recommend potential solutions. (C) 2013 Elsevier Ltd. All rights reserved.

Original languageEnglish
Pages (from-to)597-608
Number of pages12
JournalBest Practice & Research Clinical Obstetrics & Gynaecology
Volume27
Issue number4
DOIs
Publication statusPublished - Aug 2013

Keywords

  • user-engagement
  • maternity services
  • shared decision-making
  • DECISION-MAKING
  • CARE
  • HEALTH
  • MILLENNIUM
  • TRIAL
  • WOMEN
  • MODEL

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