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'We are not blaming anyone, but if we don't know about amenities, we cannot seek them out': black and minority older people's views on the quality of local health and personal social services in England

Research output: Contribution to journalArticle

Jill Manthorpe, Steve Iliffe, Jo Moriarty, Michelle Cornes, Roger Clough, Les Bright, Joan Rapaport

Original languageEnglish
Pages (from-to)93 - 113
Number of pages21
JournalAgeing and Society
Issue number1
Publication statusPublished - 2009

King's Authors


Improving access to culturally-appropriate services and enhancing responses to the needs of older people from black and minority ethnic backgrounds were among the aims of the National Service Framework for Older People (NSFOP) that was introduced in England in 2001. Progress in meeting the aims or the NSFOP was evaluated by a mid-term independent review led by the Healthcare Commission, the body responsible for regulating health-care services in England. This paper reports the consultation with older people that underpinned the evaluation. It Focuses on the views and experiences or older people From black and minority ethnic (BME) groups and or the staff that work in BME voluntary organisations. A rapid appraisal approach was used in to purposively selected local councils, and plural methods were Used, including public listening events, nominal groups and individual interviews. In total 1,839 older people participated in the consultations and 1,280 (70%) completed a monitoring form. Some 30 per cent defined themselves as ora minority ethnic background. The concerns were more about the low recognition Of culturally-specific and language needs than for the development or services exclusively for BME older people.

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