@article{7857de89a4284ad0aa0723559a172c81,
title = "'What matters to me': A multi-method qualitative study exploring service users{\textquoteright}, carers{\textquoteright} and clinicians{\textquoteright} needs and experiences of therapeutic engagement on acute mental health wards",
abstract = "Nurse–patient therapeutic engagement on acute mental health wards is beneficial to service users{\textquoteright} outcomes and nurses{\textquoteright} job satisfaction. However, engagement is not always fulfilled in practice and interventions to improve engagement are sparse and ineffective. We explored the experiences of service users, carers, and clinicians drawing from 80 hours of non-participant observations in an acute mental health ward and semi-structured interviews with 14 service users, two carers, and 12 clinicians. Analysis of these data resulted in 28 touchpoints (emotionally significant moments) and eight overarching themes. Service users, carers, and clinicians identified a lack of high-quality, person-centred, collaborative engagement and recognized and supported efforts to improve engagement in practice. Potential solutions to inform future intervention development were identified. Our findings align with previous research highlighting negative experiences and support the need to develop multicomponent interventions through participatory methods.",
keywords = "Qualitative study, Patient experiences, MENTAL HEALTH, Nursing staff, Interaction",
author = "Sarah McAllister and Alan Simpson and Vicki Tsianakas and Glenn Robert",
note = "Funding Information: This report is independent research supported by the National Institute for Health Research (HEE/NIHR ICA Programme Clinical Doctoral Research Fellowship, Ms Sarah McAllister, ICA-CDRF2017-03-034). The views expressed in this publication are those of the author(s) and not necessarily those of the NHS, the National Institute for Health Research, or the Department of Health and Social Care. The authors thank all the service users, carers, and clinicians that gave their time to be interviewed for this study. We would also like to thank Iain Ryrie, publication coach at King?s College London, for his assistance with early drafts of this paper. Funding Information: This report is independent research supported by the National Institute for Health Research (HEE/NIHR ICA Programme Clinical Doctoral Research Fellowship, Ms Sarah McAllister, ICA‐CDRF2017‐03‐034). The views expressed in this publication are those of the author(s) and not necessarily those of the NHS, the National Institute for Health Research, or the Department of Health and Social Care. Publisher Copyright: {\textcopyright} 2021 The Authors. International Journal of Mental Health Nursing published by John Wiley & Sons Australia, Ltd. Copyright: Copyright 2021 Elsevier B.V., All rights reserved.",
year = "2021",
month = jun,
day = "1",
doi = "10.1111/inm.12835",
language = "English",
volume = "30",
pages = "703--714",
journal = "International Journal Of Mental Health Nursing",
issn = "1445-8330",
publisher = "Wiley-Blackwell",
number = "3",
}