Who are CUIs Really For? Representation and Accessibility in the Conversational User Interface Literature

William Seymour*, Xiao Zhan, Mark Coté, Jose Such

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review

2 Citations (Scopus)
46 Downloads (Pure)

Abstract

The theme for CUI 2023 is 'designing for inclusive conversation', but who are CUIs really designed for? The field has its roots in computer science, which has a long acknowledged diversity problem. Inspired by studies mapping out the diversity of the CHI and voice assistant literature, we set out to investigate how these issues have (or have not) shaped the CUI literature. To do this we reviewed the 46 full-length research papers that have been published at CUI since its inception in 2019. After detailing the eight papers that engage with accessibility, social interaction, and performance of gender, we show that 90% of papers published at CUI with user studies recruit participants from Europe and North America (or do not specify). To complement existing work in the community towards diversity we discuss the factors that have contributed to the current status quo, and offer some initial suggestions as to how we as a CUI community can continue to improve. We hope that this will form the beginning of a wider discussion at the conference.
Original languageEnglish
Title of host publicationProceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023
Number of pages5
ISBN (Electronic)9798400700149
DOIs
Publication statusPublished - 19 Jul 2023

Publication series

NameProceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023

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